Due to the low average price of our items we can not afford free shipping on single items. However, we do offer free shipping if you spend a $125 or more.
Here are answers to most popular inquires we receive. If you don't find an answer to your question here please contact us and we will assist you.
WHAT ARE SHIPPING TIMES AND COSTS?
We only use expedited service to ship our items that come with tracking number.
We ship from Ontario, Canada so if you’re in Canada you will not be charged any duties. If you’re in the US you can import/buy up to 800 USD before you will be charged any duties or taxes. For the rest of the world please check before you buy as each country has different import laws.
We do our best to ship same or next day.
Yes we do but because of the vast variety of price ranges we’re unable to predict the shipping rates for each region. Please contact us with your address and list of items you’re interested in and we will send you a shipping quote.
WHAT PAYMENT METHODS CAN I USE?
Setting up an account is optional. Some benefits include, pre-filled address if you’re returning customer, looking up your purchase history, setting up a wishlist and tracking the status of your current shipment.
What are the benefits of having account?
There are many. Such as tracking your shipments and accelerating future purchases. If you ever plan to return to EcoFreax your address and payment methods will be pre-filled, you can set up and share a Wishlist for your future purchases and most of all you can earn our Green Tokens; our loyalty points that can be used towards discounts or free items.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Are your items ready to ship?
Yes, all of our items showing In Stock are ready to ship. We warehouse all of our items and do not use dropshipping business model.
Setting up an account is optional. Some benefits include, prefilled address if you’re returning customer, looking up your purchase history, setting up a wishlist and tracking the status of your current shipment.