• Call Us:519-777-0650
  • Mon-Sun: 9:00 am - 6:00 pm
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We’re away from the store for a small break and will be fulfilling orders September 10. Until then, feel free to shop and leave your email address to be notified about order fulfilment.
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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 519-777-0650

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shipping delivery all orders of $125 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on EcoFreax within 14 days of the delivery date.

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Shipping

  • Shipping cost is $16 CAD flat for Canada and US for purchases under $125 CAD
  • Purchases of $125 CAD or more qualify for free shipping in Canada and US
  • Free shipping amount is calculated before any taxes and after any discounts
  • We ship our orders same or next business day
  • Delivery time varies on your location. 1 to 7 days with Ontario being 1 and West Coast around 7
  • We use mostly couriers (UPS, FedEx, Canpar, DHL) except for PO boxes where we have to use Canada Post/USPS

Returns And Exchanges

  • Easy and complimentary, within 30 days
  • See conditions and refund policies for details

Thanks for contacting us. We'll get back to you as soon as possible.

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